POLICIES

Kyle Shewfelt Gymnastics strives to make your experience with us friendly, honest and hassle-free.
To keep everything fair, here is the fine print!

FALL, WINTER AND SPRING SESSION CLASS CANCELLATION/REFUNDS

  • Kyle Shewfelt Gymnastics reserves the right to cancel any programs with insufficient registration one week prior to program start date.
  • Cancellation or withdrawal of a registration prior to classes commencing will result in a $30 administration fee. Following commencement of the session, refunds are issued in the form of an account credit for medical reasons only (a medical certificate must be provided).
  • If you and/or your child are not completely satisfied after your first class, KSG will refund the remainder of your session tuition excluding your membership fee and a $30 administration fee.
  • After your first class, Kyle Shewfelt Gymnastics maintains a NO REFUND policy on all of our fees in order to ensure proper safety and staffing for our classes and events.

SUMMER EVENING MINI SESSIONS CANCELLATION POLICY:

Once you are registered, we hope that nothing interferes with your child coming to Kyle Shewfelt Gymnastics. However, if you must cancel your child’s registration for our Summer Evening Mini Sessions, please be aware of our cancellation policy:

No refunds. All cancellations are subject to a $30 non-refundable administration fee. A credit for the remaining balance will be placed on your account for future use. If your child is ill or, for any reason, misses one or more days of class, we will not be able to provide a partial credit. Refunds for medical reasons will be issued in the form of an account credit when accompanied by a medical certificate (minus a $30 administration fee).

DROP AND SHOP CAMP CANCELLATION POLICY:

In order to provide a high quality experience and to ensure proper staffing of this day camp, we have a no refund policy on our Drop and Shop Camp one week prior to the camp start date. If a request for cancellation is received in writing with a minimum of one week before the camp date, we will provide a refund minus a $30 admin fee or we can provide a full credit to your account to be used at a later date with no admin fee.

If your child is ill or, for any reason, misses the camp, we will not be able to provide a partial refund.

KIDS NIGHT OUT CAMP CANCELLATION POLICY:

We have a limited number of spots available and camps fill fast. Therefore, we have a no refund policy on our Kids Night Out Camps. If a request for transfer is received in writing with a minimum of 2 weeks notice before the camp date, you may transfer your registration to another date with availability at no additional charge.

If your child is ill or, for any reason, misses the camp, we will not be able to provide a partial refund.

WAIT-LIST POLICY

If your desired class is full, please add yourself to the wait-list. If an open spot becomes available , we will contact those on the wait-list in priority order based on the day and time they were added. Individuals will be given 24 hours to accept the open spot before we move to the next participant on the list.

SUMMER, WINTER AND SPRING CAMP CANCELLATION POLICY

Once you are registered, we hope that nothing interferes with your child coming to Kyle Shewfelt Gymnastics. However, if you must cancel your child’s registration, please be aware of our cancellation policy

Refunds and transfers are subject to a $30 non-refundable administration fee and will be given according to the following schedule:

  • If requested at least one month before the first day of camp, you will receive a full refund (less the administration fee).
  • If requested between one month and two weeks before the first day of camp, you will receive a 50% refund (less the administration fee).
  • If requested less than two weeks before the first day of camp, we will be able to issue a 50% refund by in-house credit only.
  • All transfers are subject to availability and will incur a $10 admin fee.

Every year, unfortunately, children are turned away from our camps due to lack of available room. The more notice we have of cancellation, the better our ability to fill that space with another interested child. If your child is ill or, for any reason, misses one or more days of camp, we will not be able to provide a partial refund.

GOLD MEDAL MEMBERSHIP FEE

  • GOLD MEDAL Memberships are non-refundable
  • Becoming a GOLD MEDAL Member is required for all registered sessions including Fall, Winter and Spring.
  • GOLD MEDAL Membership Fees are valid from date of purchase until June 30th.
  • As a GOLD MEDAL Member, each session registration is based on availability and will be issued on a first come first serve basis. Due to coach/athlete ratios and classes subject to filling quickly. Using your priority registration privileges does not necessarily guarantee you a spot in your desired class.

PAYMENT

Online: We accept Visa, Mastercard and Direct Debit
In House: We accept Visa, Mastercard, Cash, Debit.

*NEW* INSTALLMENT PAYMENT POLICY

Installment Payments are only available for our Fall, Winter and Spring Sessions and our Summer Camps. If you wish to take advantage of this option, please take note of the following policies and fees:

The first installment payment of 50% of the purchase total plus the full cost of the Gold Medal Membership is due at the time of registration. This will secure your spot in the class. The final 50% balance is due +/- 2 weeks before classes commence (may vary depending on Session dates. We will send an email reminder to those with outstanding balances prior to processing any payment).

We will automatically run the final balance through on the same credit card or direct debit account used for the initial installment payment. Any final balances that do not process due to insufficient funds or a change in account information will be subject to a $30 Administration Fee. We will then contact you for an alternate payment method.

All balances not collected 7 days before the session start date (eg – The Fall 2016 Session starts on September 12th so all balances are due by September 5th) will result in the immediate withdrawal from the program and your spot will become available to those on the waitlist. In this circumstance, the initial payment will be refunded minus an additional $30 Administrative Fee.

REGISTRATION

Recommended registration method is online with a Credit Card or Direct Debit. We can also process registrations in person in house for those who are unable to pay online, but these transactions will be subject to an additional $10 Admin fee.

GST

GST (5%) is NOT included in pricing unless otherwise stated.

INSUFFICIENT FUNDS

NSF payments will be subject to a $45 administration fee. Failure to make payment prior to your child’s program start date will result in a cancellation of your child’s registration.

MAKE UP CLASSES

Due to child/class/coach ratio and the structure of our programs, make up classes are NOT offered.

CLASS CHANGE/TRANSFER

Class changes/transfers will result in a $10 Admin fee plus the difference in class price. Class changes/transfers will only be permitted once per session. If you desire a class change or transfer, please phone us during business hours and one of our friendly staff will be happy to assist you.

WEATHER AND HOLIDAYS

We follow the Calgary Public Schools’ holiday and weather schedule. A list of gym closures due to Statutory Holidays or events will be posted on the KSG website and class schedules. If you are unsure, please call the gym or email us.

BIRTHDAY PARTIES

Fees:
All fees are due at the time of booking. Please ensure you are confident with your party date and time before proceeding with your booking.

Cancellations:
Our parties often book up 2-3 months in advance and therefore the following cancellation policies are in place:

If cancellation is received from the time of booking and 8 weeks prior to the party, KSG will refund or credit the full amount of the party fee minus a $30 administration fee.

If the cancellation is received between 8 and 2 weeks prior to the party, KSG will refund or credit 50% of the party fees minus a $30 administration fee.

If the cancellation is received less than 2 weeks prior to the party, no refund or credit will be issued.

All cancellation notices must be received in writing and submitted to info@ksgymnastics.com

Switching Dates:
A minimum of 4 weeks notice must be given to switch the date/time of your party. Switching the date/time of your party will result in a $30 administration fee. There is a limit of one date/time change per booking.

Party Guests:
In order to keep the party safe and fun, we require you to keep the guest list to a maximum of 16 participants. Please remember to include the Birthday child and all participating siblings in this count.

We understand that it is hard to keep guest lists from growing, but please be respectful of this policy so we can work together to make this the best party for your child! Any additional children above 16 guests will be charged $25+GST up to a strict maximum of 20.

Waivers:
All party attendees must have a waiver or will not be permitted entrance into the gym. Download Waiver.
To avoid disappointment, we highly recommend you book early. Our parties book up 2-3 months in advance.

SHEWBUCKS REFERRAL REWARDS

ShewBucks Referral Rewards are applied to your account after the registration period and can be applied to registration fee’s for future sessions only. We will apply one credit per account holder (usually the parent), not member (usually the child) and the FIRST and LAST name of your referrer must be present on the form.

EXPULSION

A child may be expelled without refund if his/her behaviour is abusive to classmates or staff. A child may be expelled for destruction of equipment or the property of others.

LATE PICK UP

It’s important to pick your child up on time. We have a flexible 5-minute window to pick up your child. Any pick-ups after this time will be charged $5 per 5 minutes and will be applied to your account. If you have an emergency, please call the gym and we will do our best to accommodate.

PERSONAL PROPERTY

Kyle Shewfelt Gymnastics is NOT responsible for lost or stolen property in or around our premises, including the gym floor, the observation area, or your vehicle. We accept no responsibility for articles left behind. Kyle Shewfelt Gymnastics personnel are not permitted to accept responsibility for personal articles.